Terms & Conditions

Your agreement is with Alpine Retreat. Below are the booking terms and conditions of your agreement so please read them carefully before you book. When you make a booking and we accept it, a legally binding contract is made.

Making a Booking & Payment

All bookings are subject to these booking conditions. When you book a holiday with Alpine Retreat, you must pay a  deposit of £150 (or other agreed amount) or the full payment of the holiday cost if booking 12 weeks before departure.

If balance of the holiday is not made in full and on time, we reserve the right to cancel your booking and to apply the cancellation charges as set out below.

The person signing the booking form must be at least 18 years of age. The party leader accepts responsibility for keeping all party members informed about booking details. Our agreement will be subject to French Law and to the exclusive jurisdiction of the French Courts.

Infants under 2

Please note that children under the age of 2 years stay for a flat rate of £150 on the understanding that they share with parents. Catering and clearing up after infants is the responsibility of the parents, including disposal of nappies into the bin provided.


Prices for the holiday are quoted in Sterling and payments can be made in either Sterling or Euros. As we are based in France all prices are based on the current exchange rate. There will be no surcharges levied once the full payment of your holiday has been received by Alpine Retreat. Until such time as the full payment has been received, we reserve the right to pass on to you the amount of any increases due to currency fluctuations. No increase in costs as a result of currency fluctuations will be passed on unless the exchange rate changes by 5% or more. We reserve the right to surcharge you for such currency fluctuation in the same way the currency fluctuation decreases by more than 5% will be passed on to you.  If you choose to pay by credit card the payment will be taken in Euros at the published exchange rate for that day.  Alpine Retreat is not liable for any international payment charges levied by your bank.

Single / Empty Bed Supplements

A supplement will be payable if guests wish to book a single room or keep beds empty to ensure exclusive use of the chalet, equivalent to half the adult price for that week.


Cancellation of your holiday by any member of the party should be made by the party leader and inform us in writing immediately. Cancellation charges will apply per person as follows:

85 days or more

Loss of deposit

56 – 84 days

25% of the holiday cost

42 – 55 days

50% of the holiday cost

28-41 days

75% of the holiday cost

27 days or less

100% of the holiday cost

Cancellation Charges will be calculated from the date of written notification of cancellation received by Alpine Retreat – Châtel. Your holiday will not be cancelled by us 12 weeks or less before your arrival date unless you fail to make full payment on time.


Alpine Retreat – Châtel accepts no responsibility for events that cause delays or alterations by war, riot, civil strife, industrial dispute, terrorist activity, closure or congestion of airports, ports, train stations or roads, technical problems with transportation, natural or nuclear disaster, fire, adverse weather conditions or similar events beyond the control of Alpine Retreat. All descriptions in the brochure that are made are given in good faith based on information believed to be correct at the time. Every effort will be made by Alpine Retreat to keep web site commitments, we reserve the right to alter operations out of our control.

Travel Documents, Passpost & Visas

Guests are advised to contact the Foreign and Commonwealth Office (FCO), or visit their web site on www.fco.gov.uk, for advise on traveling to France. All UK Nationals will require a valid passport no later than 8 weeks before departure. It is the guest’s responsibility to arrange and obtain any necessary visas.


It is a condition of our accepting your booking that you must take out a travel insurance policy which provides adequate cover for all foreseeable risks. All policies should cover the entire period of your holiday and take effect BEFORE the date of the outbound travel. If, in the event of medical or other emergencies that the insurance cover that you have is not adequate it must be understood that you are responsible for the costs involved. We will offer all reasonable assistance.

Valuables & Documents

Clients are responsible at all times for personal documents, belongings and ski equipment whether hired or not.


We reserve the right to terminate your holiday in the event that your behaviour or that of any member of your party is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our other clients, property or any third party. If you are prevented from because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, we will have no further liability to complete your holiday arrangements, and will not be liable for any refund, compensation or additional costs incurred by you. All damages must be paid in full prior to leaving the chalet.

Breakages and Damages

Any breakages or damages must be paid for in full by you before leaving the chalet.

Smoking and Alcohol

In the interests of safety, smoking is not permitted in the chalets. However we request that alcohol is consumed in moderation on the premises.


In the hopefully very unlikely event of there being something not to your liking whilst you are on holiday, you should immediately report it to us. We will naturally do our best to resolve any problems that you have and prevent them from spoiling your holiday. Unless there is a valid reason for not reporting the complaint to us, then we will not consider ourselves liable in respect of such complaints. If you remain dissatisfied, the complaint should then be recorded in writing on your return to the UK and sent to us within 28 days of the completion of your holiday. No liability can be accepted for claims not notified in that period, or if the claim has not been notified to us during your holiday.

Transfers, Arrivals & Departure Day

Alpine Retreat ask their clients for their understanding on Saturdays, when there may be an overlap between arriving and departing clients. All outgoing clients are asked to vacate their rooms by 10am on the day of departure, so that we can prepare them for the incoming clients. Clients choosing to ski on departure day may leave their luggage in the chalet but unfortunately may not be able to use the facilities, as incoming clients may have already occupied the rooms.

If your package includes an airport thransfer the bus can collect you from the airport between the hours of 10am and 3pm. It will leave Chatel on departure day between 6am and 11am. We reserve the right to charge a supplement for transfers outside these times. Only 1 free transfer will be provided per Group booking. If your group is arriving/departing on different flights you be required to wait at the Airport or pay a supplement for an additional transfer.

Special Requests

If you or any of your party has any special requirements you must inform us in writing when you book your holiday. This is to enable us to do our utmost to meet your requirements. However we cannot guarantee that they will be fulfilled and failing this will not constitute a breach of contract on our part.

Property Management

All property management is undertaken inline with our contracts individually tailored to your requirements.

Financial Security

Your deposit and balance of the holiday cost are held in a client account at Credit Agricole until arrive for your holiday. This means that your money will be refunded if your holiday does not take place for reason of our insolvency.

Alpine Retreat Chatel is a registered French company, SIRET No. 509102851